Operations Fix™
Now it gets solved. Your
team learns to run it without you.
Requires completion of the Operational Technology Audit™ · Begins immediately after your findings brief
You have the findings brief. You know the real problem. Now you need an experienced IT leader who will take ownership of the solution, align your team, and drive the fix to completion. Not hand you another plan or check in quarterly.
This engagement is for the CEO who is done waiting and ready for real, lasting progress.
Align Leadership
I work with your leadership team to create clear alignment on what we are fixing, why it matters, and what success looks like. No ambiguity going in. If your leadership team is not pulling in the same direction, the fix will not hold, so this step happens before anything else.
Establish Baseline KPIs
We define the right operational metrics so you can clearly see when the problem is truly solved. These are not vanity numbers. They are the specific operational indicators that tell you the problem is actually gone, not just quieter.
Identify & Execute Quick Wins
We identify and implement the highest-impact moves that show immediate progress and build internal confidence fast. Early wins matter. They signal to your team that this engagement is different and create momentum for the harder work ahead.
Begin Building the Core Fix
Using the audit findings as the blueprint, we begin executing on the primary solution work in week one. I direct the right resources at the highest-priority problems, keeping your team focused and the work moving. Real progress starts immediately, not after another round of planning.
By the end of day 30, you will have a clear written picture of what has been accomplished, what is in motion, and what is coming in the next 60 days.
30–60
This is the phase where we move from planning into full execution.
- Systems get built or fixed.
- Broken processes are replaced.
- Knowledge that lives only in people’s heads gets documented and operationalized.
Key strategic initiatives identified in the audit are executed: workflow redesigns, platform fixes, process replacements, and integration work. We address implementation barriers in real time.
60–90
In the final phase we stress-test the solution under real operating conditions and ensure a clean handoff to your team.
- The fix is tested against actual daily operations. If it holds up under pressure, it is complete. If it needs final tuning, we make those adjustments before we leave.
- Results are measured against the baseline KPIs established in the first 30 days.
- Full documentation and practical process guides are delivered.
- Ownership is fully transferred back to your team.
Throughput & Speed
Cycle times, processing speed, bottleneck reduction
Customer Impact
Order accuracy, delivery reliability, complaint reduction
Operational Clarity
Processes documented, ownership assigned, no single points of failure
What You Get at the End
A solved problem. A stronger, more capable team that can run the improved operation without you or me. No lingering dependency on outside help. The fix is fully documented, tested under real operating conditions, and cleanly handed off to your team. You will also have a clear picture of what comes next, whether that is wrapping up successfully or moving into a longer-term fractional leadership engagement.
What This Is
- Fixed-scope engagement
- Hands-on leadership and execution, not just advice
- Your team actively involved throughout
- Measurable progress at every phase
- Measured strictly by outcomes, not activity
- Built to run successfully after I step away
What This Is Not
- Another roadmap that sits on a shelf
- A committee or endless planning meetings
- Quarterly check-ins while problems continue
- Managed services or ongoing IT support
- An open-ended commitment with no clear end date
- A new dependency you can not remove
At the end of the 90 days, most clients have a solved core problem and a clear view of what needs attention next. Many choose to continue with an ongoing fractional IT leadership retainer. This keeps the same focused pace, at the same rate, with no renegotiation, no ramp-up, and no new learning curve. If you prefer to commit upfront, we can run the Operational Technology Audit in weeks 1–2, then begin the 90-Day Operations Fix immediately afterward — two separate engagements, priced accordingly, with no waiting and no gap.
- You haven't completed the Operational Technology Audit
- You want strategy without implementation
- Leadership isn't aligned and willing to act on the findings
- You need 24/7 managed IT support